• 0161 870 6637

Intensifying focus on Vulnerability.

Are you confident with what you do in this area…
Don’t panic. Speak to us.

The FCA is increasing scrutiny on how firms support vulnerable customers. You must demonstrate robust practices through appropriate data, policies, and well-trained staff. Critical areas include regulatory compliance, complaints handling, training, product design, and customer communications. Every aspect of the customer journey must prioritise vulnerable customers. Regularly review your approach and address any gaps.
Compliance Stockroom

How we help

We are your go to people for help in this area. We help firms implement vulnerability frameworks, conduct audits, assess training needs, and deliver bespoke staff training.

Around 50% of UK of UK adults display at least one characteristic of vulnerability at any one time and all individuals face vulnerabilities throughout their lives.

(FCA Financial Lives Survey 2022)   

A plea to the insurance market – Don’t rely on tick-box online training.

Your staff deserve quality training that builds confidence through discussion, case studies, and practical examples.

Give us a call or drop us an email to discuss
your requirements.

  • 0161 870 6637
  • info@createsolutions.co.uk
Creative Growth
Compliance Services
Consumer Duty
Compliance Reviews & Audits
Learning & Development
HELP PEOPLE, NOT JUST POLICIES

Ready to make vulnerability a strength?

Let’s discuss how we can help you embed a truly vulnerable customer-centric approach.