It’s not a fad,
it’s the future.
The Consumer Duty isn’t a box ticking exercise, it’s about delivering real outcomes for customers and proving your business is the best it can be. We help with journey mapping, clear communications, staff training, reviews and frameworks that keep you on track. The FCA expects continuous improvement and solid evidence, don’t get caught out.
What We Help With
Map Customer Journeys
See your business through your customers’ eyes. Spot pain points, improve outcomes.
Review Communications
From websites to scripts, we make sure everything is clear, fair, and not misleading.
Outcomes Testing
Are you delivering what you promise? We’ll help you find out—and fix what isn’t working.
Consumer Duty Reviews
Independent assessments of your progress—from high-level overviews to deep-dive audits.
Training & Guidance
Staff Training
Sessions at all levels, including specialist modules on vulnerability.
Policy & Procedure Reviews
Product governance, pricing, fair value—we’ll stress test it all.
Outcomes Monitoring Frameworks
Build or refine frameworks that actually measure what matters.
Management Information & Reporting
Track progress, evidence your compliance, and keep the FCA onside.
Continuous Improvement
Post-Implementation & Board Reviews
Stay accountable. Stay on track. Keep evolving.
Coaching Sessions
Support for your Consumer Duty teams and departments.
Best Practice Guidance
Learn from across the industry, apply what works.
Post-Implementation & Board Reviews
The FCA has invested heavily in Consumer Duty—and they will intervene if customer outcomes fall short. They expect firms to evidence what they’ve done, why they’ve done it, and how it benefits the customer. Don’t get caught out.
We act as your extra pair of eyes—helping you stay aligned, supported, and ready for what’s next.